Introduction

These Customer Terms and Conditions govern your use of our website and services for purchasing tickets to events. By using our services, you agree to these terms.

Purpose of These Terms

These terms are intended to ensure a clear understanding of the rights and obligations of customers when using theEticket platform to purchase tickets for events.

Scope of the Policy

This policy applies to all transactions made on the theEticket website, including ticket purchases, refunds, and event participation.

Ticket Purchase and Use

• Tickets purchased via theEticket are for your personal use and may not be resold or transferred without the express permission of the event organiser.
• You are responsible for verifying the event details (date, time, venue) before purchasing tickets. theEticket is not responsible for changes to event schedules or cancellations.

Payment and Fees

• Payment for tickets must be made at the time of purchase through the available payment methods on theEticket platform.
• All sales are final unless the event is cancelled or significantly changed. Any applicable taxes and fees will be disclosed at the time of purchase.

Cancellations, Refunds, and Changes

•  Refunds are subject to the event organiser's refund policy, which is available on the event page. In case of event cancellation, you will be entitled to a refund as per the organiser's policy.
• If an event is rescheduled, your ticket will be valid for the new date, unless otherwise stated by the event organiser.

Data Privacy and Security

•  Your privacy is important to us. Our Privacy Policy outlines how we collect, use, and protect your personal information.
• We implement security measures to protect against unauthorized access to or unauthorized alteration, disclosure, or destruction of data.

Data Storage and Monitoring

• Personal information collected through ticket purchases is stored securely and in accordance with applicable data protection laws.
• We monitor data to prevent fraud, investigate suspicious activity, and ensure compliance with our terms.

Data in Transit and Data at Rest

•  We use encryption and other security measures to protect data in transit and data at rest to ensure the confidentiality and integrity of your personal information.

Data Access and Authentication

Access to personal data is restricted to authorized personnel who need the information to perform their job functions. We use authentication and access controls to protect against unauthorized access.

Organisational Measures

theEticket implements Organisational measures to maintain the security and privacy of customer data, including regular training for staff on data protection and security protocols.

Governing Law

These terms are governed by and construed in accordance with the laws of Western Australia, and you agree to submit to the exclusive jurisdiction of the courts in that State.

Changes to Terms and Conditions

theEticket reserves the right to modify these Customer Terms and Conditions at any time. Changes will be effective immediately upon posting to our website.

Contact Us

If you have any questions about these Customer Terms and Conditions, please contact us at [email protected]

By purchasing tickets through theEticket, you acknowledge that you have read, understood, and agree to be bound by these Customer Terms and Conditions.