Introduction

At theEticket, our commitment is to provide a seamless and satisfactory experience to our customers, consistent with the Australian Consumer Law (ACL). Understanding the importance of flexibility and fairness in transactions, our refund policy is designed to ensure clarity and ease for our customers, while aligning with the ACL guidelines.

Refund Policy Overview

Under the Australian Consumer Law, consumers have the right to a refund, replacement, or repair in certain circumstances. In line with these rights, theEticket facilitates ticket sales on behalf of event organizers and as such, the specific refund policies may vary by event.

Refund Requests

Customers seeking a refund for tickets purchased through theEticket are advised to follow these steps:

Direct Contact

To request a refund, ticket holders must directly contact the event organizer. TheEticket serves as a platform for ticket sales and is not responsible for the refund decisions of individual events.

Event Organizer Details

Contact details for the event organizer can typically be found on the ticket or the event page on our platform.

Provide Necessary Information

When contacting the event organizer, be prepared to provide your ticket details, purchase confirmation, and any other information they may require processing your refund request.

Conditions for Refunds

Refunds will be subject to the terms and conditions set by the individual event organizer. However, common conditions under which a refund might be granted include:

• Event Cancellation: If an event is cancelled and not rescheduled.
• Significant Change: If there is a significant change to the event, such as a change of date or venue, that prevents you from attending.
• Faulty Service: If the event fails to meet reasonable expectations based on the description provided at the time of purchase.

Australian Consumer Law Rights

Under the ACL, you are entitled to a refund if:

• The event is cancelled, rescheduled, or significantly relocated.
• There is a major failure, for example, if the event does not occur as advertised or is cancelled after it begins.
• The product (in this case, the ticket) is not of acceptable quality. 

Limitations

Change of Mind

Please note that change of mind does not entitle you to a refund under the Australian Consumer Law.

Resale

If you have purchased your ticket from a third-party reseller, you will need to seek a refund directly from the source of purchase.

Contact Us

For assistance in contacting an event organizer or for more information about our refund policy, please reach out to theEticket customer support at [email protected].

Updates to Refund Policy

This policy may be updated periodically to reflect changes in our service or in response to legislative changes. We encourage customers to review our refund policy regularly to stay informed of their rights and obligations.

By purchasing a ticket through theEticket, you acknowledge and agree to the terms outlined in this refund policy and understand your rights under the Australian Consumer Law.